Return & Exchange Policy

Grharper aims to provide our customers with premium quality Shoe supplies at reasonable prices and knight service. We understand that choosing the product online is a bit difficult, so we accept the return & exchange for some special occasions. Below is our Return & Exchange policy.

We are more than happy to accommodate exchanges & returns of products that have NOT been tampered with.

We offer ONE TIME free return and exchange for in-stock Shoes and clothes Supplies and for our customers who keep their items in original condition and meanwhile follow our return & exchange process.

NO return & exchange for clearance products.

Dimension not suitable is not the problem of quality, before placing your order, please double-check the size

NO return & exchange for dimension problem.


Order Cancellation and Change

For any order cancellation and change, we can freely help to cancel your order and change your order details ONLY if you contact us within 36 hours after you place your order.


For in-stock items (we marked them as IN STOCK), we can help to cancel or change your order at any time without any charges before shipping out.



And an extra charge will be necessary if you want to do some possible changes when your order is already under processing. So we would be very appreciative if you could contact info@grharper.com for the details and the possibility at your earliest convenience if you want to make some changes.


NO change for shipping out items.


Return & Exchange Process

Step 1


Please contact our customer service within 48 hours after you receive your package via email at info@grharper.com to explain the reason for the return/exchange.



Step 2



Our customer service will process your return/exchange request within 1-7 working days (a few days longer when during the vacations). After the return/exchange request has been authorized, our customer service will send you a Return Authorization Number.



Step 3



Please ship the returned product back to the address we gave you, including the return & exchange form with the Return Authorization (RA) Number. You're also responsible for the return shipping charge.



*We DO NOT accept return packages without our Return Authorization Numbers.

*We DO NOT accept return packages by freight collection.

Please do email us the tracking number to info@grharper.com after shipping out your returned package.



We highly recommend you ship your returning package in a trackable shipping method to guarantee that we can receive your package, we're not responsible for the loss of returning packages.

Please ship out your returned package within the next 7 days after getting our authorization. Or your package will be rejected, which will influence your refund. Thanks for your understanding!!!



Step 4



After receiving the returned package, we'll arrange the refund within 7 working days if you just request a return.



Please note that we will arrange your refund after our After-sale Department receives the returned package. The total processing time is about 15 working days.



The refund will be returned to where you pay. That is to say, if you pay by your credit card via PayPal, the refund will be returned to your credit card. Normally, the money will arrive on your credit card within 15 days after we arrange your refund, or you can call your bank company to get the exact time for your refund.



We'll arrange the exchange within 7 working days for return & exchange. Please check here to estimate the processing time of your second item.